People often look at us in shock when we hand them our lifetime fence warranty for an aluminum or vinyl fence.
Why? Because it’s so brief, common-sense, and straight to the point.
What’s covered: Covered defects in materials and workmanship for all vinyl and aluminum fencing.
What’s not covered: Damage caused by severe weather or other acts of God, accidents, misuse, intentional damage, alterations, or circumstances outside of our control.
If the material we use to build your fence proves to be defective, we’ll make it right. If your fence fails because of something we did or didn’t do during construction, we’ll make it right.
That’s it. Plain and simple.
The fence warranty information you get from some fence contractors can make you feel that you need a law degree to understand it. People who are unsure about the consistency of the materials they purchase or the quality of the installers available on a given day tend to like a lot of wiggle room.
That’s not the case with American Fence & Railing.
First of all, we’re not a contractor who farms out work. Our only contract is with you.
We’re a fence installation company with full-time installers, trained personally by our owner, a third-generation fence man with decades of in-the-field experience. As full-time employees, our installers’ families depend as much on the quality of their work as our customers do.
In short, we have what it takes to stand behind our No Excuses Lifetime Warranty.
Tough material makes tough fences.
That same man who handpicked and trained our installers, Dan Collins, also chose all of the American-made fence materials we use. He chose them for their ability to meet the toughest requirements he’s dealt with in a career that began as a young man working alongside his father and grandfather.
There’s a lot to making those decisions. Let’s use our vinyl fencing as an example.
It’s not just the formula quality of the vinyl that makes a difference; the format in which we purchase it plays an important role, as well.
You’ll never find our crew installing sections of preconstructed vinyl fences. Every one of our American-made Vinyl fences is constructed board-by-board. Individual posts are sunk using twice the concrete of our competitors for added strength, and then each board of each section is installed and secured separately for a tight fit and maximum durability.
That’s the only way we can ensure your long-term satisfaction.
It’s easy to stand with you beside a brand-new fence on installation day. Beaming with pride over a job well done. But our goal is to be able to drive by your home any time after that, point your fence out to a passenger and say, “We installed that fence. That’s the kind of work our company does.”
A word about wood
Our lifetime fence warranty doesn’t extend to our wood fences. But we’re so confident in our suppliers and our installers that the materials and labor on our wood fences are covered under warranty for a full five years.
None of our regional competitors offer a warranty on wood fences.
Ours is a workmanship warranty, too.
“You get what you pay for” is an old saying for a reason. A short drive around a few neighborhoods to look at some fences can prove that within minutes.
We can give you a No Excuses workmanship warranty because we’re confident that our installers know everything they need to know about our best practices for fence installation. We’re also sure they won’t encounter anything they aren’t equipped and trained to deal with in terms of making your fence work seamlessly with your property.
Why is that? Just as customers invest in us, we invest in our people.
You’ll never meet an American Fence & Railing installer who’s a generic handyman or journeyman building guy who knows a little about fences, someone who’s been hired for a little more than minimum wage to put in a day and then move on to the next Jacksonville fence company.
Every one of our full-time installers has been personally trained by our owner and receives a living wage that they depend on to put food on the table. Some are family men providing for children with the work they do. All of them have a vested interest in living up to our lifetime fence warranty by building you a good-looking, long-lasting fence you’ll be happy with for many, many years.
You deserve to stand securely behind your new fence, and our installers are proud to stand there with you, backing up our lifetime fence warranty.
What about a manufacturer warranty?
Sure. The people we get our vinyl and aluminum from offer warranties.
But for us, putting up a fence and giving you nothing but a manufacturer warranty is a dishonest way to do business.
You’re not dealing with the manufacturer. You’re dealing with us. Material quality is our responsibility. Not yours.
If anyone is going to have a word with a manufacturer about failed material, it’s going to be us: an experienced fence company that understands any and all jargon a manufacturer can use to give a vague answer to a question.
And, oh, can some warranties use jargon!
Fortunately, the odds of us ever having to have such a conversation on your behalf are close to zero. We’ve been working with our suppliers for a long time and trust them to give us the finest made-in-the-USA vinyl and aluminum available.
Answers to common questions
How do I make a claim based on your warranty?
If you have a problem with a fence we’ve installed, we want to hear about it. Don’t hesitate to call us if you think you’re experiencing a warranty-related issue. Acting on your warranty is as easy as picking up the phone. If your issue is covered, we’ll make it right, quickly.
Why doesn’t your lifetime warranty cover wood?
While we’re the only installer in our area to offer a 5-year warranty on wood fences, the very nature of wood prevents us from offering a lifetime warranty. Unlike vinyl and aluminum that never change in composition, wood is constantly changing in various ways based on weather conditions and other factors. There is no way for us to guarantee the wood we install today won’t succumb to the elements down the line.
Will you really deal with my HOA?
Absolutely. We deal with HOAs all the time. We’re paperwork experts! In fact, we enjoy getting to know the ins and outs of various HOA rules so we can better advise people on what type of fence to install.
Built to last. Backed for life.
We talk a lot about investment when it comes to the work we do.
For you, the investment is the fence you purchase from us. You’re counting on it to provide security, curb appeal, and many years of durable service.
We’ve invested a lot in having the best materials, best crews, and best service staff in the business. Everyone and everything you encounter when working with us is there to give you a 5-star experience.
Our fences and our people are the strongest you’ll find in the world of Northeast Florida fence installers.
That’s why our lifetime fence warranty can avoid vague fence warranty information and simply say, “Built to last. Backed for life.”
Contact us about setting up a free estimate.